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inability to delete e-mail messages

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

danata
danata
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My webmail accounts have suddenely stopped allowing me to delete messages. The check box on the left of my messages does not allow me to place a check mark in the box. Nor is there a delete menu option on the top of my screen as there used to be.

My webmail accounts have suddenely stopped allowing me to delete messages. The check box on the left of my messages does not allow me to place a check mark in the box. Nor is there a delete menu option on the top of my screen as there used to be.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.