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CNN does not play videos after commercial.

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by AyTeeTee

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OK, I followed all the advice and safe mode and still not playing. I can get CNN to play on IE11 just fine. I can get it to work if I install Flash 10.x My virus scans don't find anything. everything is current and this is a fresh install of Windows 7 Pro 64. CBS does the same thing but BBC does not. Flash 13 plays fine everywhere else but these news channels CNN and CBS. SO what next?

OK, I followed all the advice and safe mode and still not playing. I can get CNN to play on IE11 just fine. I can get it to work if I install Flash 10.x My virus scans don't find anything. everything is current and this is a fresh install of Windows 7 Pro 64. CBS does the same thing but BBC does not. Flash 13 plays fine everywhere else but these news channels CNN and CBS. SO what next?

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Hi bmazak, Have you checked your java version? (ensuring it is up to date) If it isn't download the latest version here: http://www.java.com/en/download/windows_xpi.jsp?locale=en this MAY help.