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Lost email folder

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by Toad-Hall

Jared
Jared
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I was trying to create a new folder in a profile in the Navigation pane. I inadvertently clicked onto an existing folder and scrolled it to the top of the pane where the account name was for which I was trying to create the new folder. The existing folder was disappeared from the folder list. I tried CTRL-Z to undo but it didn't work. I checked to see if the folder went into another folder as a subfolder but I cannot find it.

Is there a way to restore the folder?

I was trying to create a new folder in a profile in the Navigation pane. I inadvertently clicked onto an existing folder and scrolled it to the top of the pane where the account name was for which I was trying to create the new folder. The existing folder was disappeared from the folder list. I tried CTRL-Z to undo but it didn't work. I checked to see if the folder went into another folder as a subfolder but I cannot find it. Is there a way to restore the folder?

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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re: 'I was trying to create a new folder in a profile in the Navigation pane'

Do you mean - I was trying to create a new folder in a Mail account in the Folder Pane ?

Sounds like the folder has moved to a location that cannot be displayed. Use the addon tool to Import.

Download this add-on:

then use it via Thunderbird, Tools > ImportExporttools >

Thunderbird Profile folders are hidden folders and files so you need to make them visible to aid the search.

Other info on Profile fodler location:

Jared
Jared Question owner
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Thanks for the input.

I have a few questions though.

Is the add-on different than the Import and Export functions in my current Tools pull-down menu?

If the folder is hidden in my profile folder and I make it visible,

  • How do I know I have the correct folder?
  • What is the target for the import?

Thanks

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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re: 'Is the add-on different than the Import and Export functions in my current Tools pull-down menu? '

Yes. It offers alot more.

Download xpi file to desktop

  • In Thunderbird
  • 'Tools' > 'Add-ons' or 'menu icon' > 'Add-ons'
  • click on daisy wheel cog icon and select 'Install Addon from file'
  • locate the .xpi file and click on open.

you might need to restart Thunderbird.

The location is explained in the link about Profiles. Typically 

    C:\Users\Windows user name\AppData\Roaming\Thunderbird\Profiles\Profile name\ mail account name \ Mail

If the folder was called eg: 'Clients', then the file will also be called 'Clients'. You may need to search for it as it may not be inn the correct position.

example:

  • select 'Local folders' Inbox
  • 'Tools' > 'ImportExporttool' > 'import mbox file'

a window opens for you to search and locate the mbox file, which does not have any extension. It will be a file not a folder. Click on open.

what happens: - The file called 'Clients' will be imported and appear as a sub folder under Local folders Inbox.

Modified by Toad-Hall