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suggestions to change or delete master pw not working

  • 4 replies
  • 1 has this problem
  • 9 views
  • Last reply by Matt

l02turner
l02turner
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I tried all of the suggestions to remove or change the Master PW and none work. I am still being asked for a PW. This started after being fully logged in with everything working properly, then it started asking for a Master PW. I tried to delete the PW and change it. The instructions are done as the Help File suggests and the responses seem to indicate all is working. I Requested my PW be Rest and received a reply saying it had been reset but received nothing to indicate what it was changed to or ho to proceed. I copied/pasted the command line into the Error Console but rec'd a response saying the command failed. with no further comments. I have stopped and restarted TB without effect.

Thanks

I tried all of the suggestions to remove or change the Master PW and none work. I am still being asked for a PW. This started after being fully logged in with everything working properly, then it started asking for a Master PW. I tried to delete the PW and change it. The instructions are done as the Help File suggests and the responses seem to indicate all is working. I Requested my PW be Rest and received a reply saying it had been reset but received nothing to indicate what it was changed to or ho to proceed. I copied/pasted the command line into the Error Console but rec'd a response saying the command failed. with no further comments. I have stopped and restarted TB without effect. Thanks

All Replies (4)

l02turner
l02turner Question owner
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I forgot to mention I am using Win 8.1 and TB 24.

sfhowes
sfhowes
  • Top 10 Contributor
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Try deleting key3.db and signons.sqlite from the profile folder:

http://kb.mozillazine.org/Master_password#Asked_for_a_master_password_despite_never_setting_one

Help/Troubleshooting Information, click Show Folder, exit TB, delete or rename the two files, restart TB. Note that you will have to re-enter all your account passwords when prompted at the next network connection.

l02turner
l02turner Question owner
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I earlier deleted the key3.db file but cannot find a file named: signons.sqlite. I did not see any reference to a sqlite file in the Help file when I read it earlier.

Thanks for the suggest - I wish it had helped.  ;-)

Matt
Matt
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  • Top 10 Contributor
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I earlier deleted the key3.db file but cannot find a file named: signons.sqlite.

well you have one, so best keep looking. Perhaps windows is hiding it! Have you enabled the display of hidden files and folders in Windows?