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Can't open Gmail with Windows 8.1 (still works with I.E., and this wasn't a problem on Windows XP)

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  • Last reply by Moses

KraatzE
KraatzE
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Hi! I've switched from Windows XP to 8.1. I've installed Firefox, but when I try to access gmail, I get a message that says gmail can't be opened because I need to disable cookies. I don't want to disable cookies, and this was never a problem before. Gmail still works through Internet Explorer, which is not as good a browser. How do I get gmail and firefox to play nicely together in the sandbox and still share cookies? Thanks!

Hi! I've switched from Windows XP to 8.1. I've installed Firefox, but when I try to access gmail, I get a message that says gmail can't be opened because I need to disable cookies. I don't want to disable cookies, and this was never a problem before. Gmail still works through Internet Explorer, which is not as good a browser. How do I get gmail and firefox to play nicely together in the sandbox and still share cookies? Thanks!

All Replies (1)

Moses
Moses
  • Moderator
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • The image "new fx menu" does not exist. > Options/Preferences> Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • The image "new fx menu" does not exist. > Options/Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"