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Give that I use TB as my desktop client to access my nyu.edu email (provided by google), and that recently I updated my password as periodically requested by nyu admin When I try to access nyu email a pop up screen come up asking to authenticate with imap.gmail.com. I click next and get a 403 Access Forbidden error (Authentication failure while connecting to server imap.gmail.com.)

Solutions I have tried: 1. Clear cookies, history and cache on browsers and TB; 2. Changed default browsers (Ffox, Ch, Edge); 3. Deleted account in TB and created it again using instructions here https://www.nyu.edu/servicelink/KB0016473 4. Accessed my nyu email on browser to check user name and password. It works. I can access the email.

Nothing seems to work. Still get 403 error. As a result I am unable to authenticate and hence use the email account in TB.

Hello

We've made a donation, but we're still getting the annoying "DONATION" notice popping up at the browser.

WE WOULD LIKE TO DISABLE IT PLEASE. PLEASE PROVIDE THE INSTRUCTIONS TO DO IT.

Thanks Vitor Neves CMS INC.

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

• Rebooted my computer several times
• Deleted my history/cache
• Disabled my extensions
• Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
• Updated my computer
• Updated my graphics drivers
• Refreshed firefox
• Uninstalled and reinstalled firefox (and rebooted my computer)
• Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

Support,

The USPS website does not work properly with Firefox!! The Home page loads okay but there are multiple other issues with links not working. For instance all of the links under Quick Tools do not work except this one: https://www.usps.com/manage/po-boxes.htm. Other things don't work either.

Everything works fine that I tried with Google Chrome though! Please address soon.

Thanks

𝐇𝐨𝐰 𝐭𝐨 𝐏𝐫𝐞𝐯𝐞𝐧𝐭 𝐔𝐩𝐝𝐚𝐭𝐞𝐬 𝐭𝐨 𝐓𝐡𝐮𝐧𝐝𝐞𝐫𝐛𝐢𝐫𝐝 As a regular here, I have frequently seen requests on how to prevent updates to Thunderbird. For most people, I believe the option found at Settings>General is sufficient. I also believe the default setting to automatically apply updates is appropriate if users do periodic backups. But I respect there are those who have strong feelings on the topic, and those who run a business and rely on stability more than new features. I acknowledge this information may be available elsewhere, and possibly superior in its approach, but this does work. So, here are the steps:

-   Create a simple text file called policies.json 
-   Enter this text into the file: 

  {
     "policies": {
        "ManualAppUpdateOnly": true,
        "AppAutoUpdate": false,
        "AppUpdateURL": "https://yoursiteisnothere.com"
      }
   }

- create a folder named ‘distribution’ and store it in the folder where thunderbird.exe resides. For Windows, that would be normally be C:\Program Files\Mozilla Thunderbird\ or C:\Program Files (x86)\Mozilla Thunderbird\
- place the file called policies.json in the distribution directory
- start Thunderbird 
- to verify this, click Settings>General and scroll down to Updates. There, you should see the words, 
          “Failed to check for updates.”  (See attached screenshots for examples.)

If you later decide you want an update, the file or folder must be removed or renamed. If changes are made while Thunderbird is running, you must exit and restart for the change to take effect.

NOTE: My suggestion to persons using this technique is to, at least twice per year, download the latest version, test to your satisfaction along with any addon updates. The intent is to stay relatively current for releases, security, and support. To never update is not recommended.

Using Thunderbird on Linux I cannot delete any local folders, when I try to delete them I get more copies of the folders on reopening Thunderbird, after the system says it is "not responding" and I close it down. I have tried several times and now have multiple copies of the local folders I've tried to delete.

hi there

i have been keeping my local folders stored on my microsoft sharepoint but need to move them to my local drive due to storage restraints on my sharepoint.

the first thing i did was to change local folder location to my C drive (I know how to do that).... then when I started looking online for how to move the local folders, I decided I should probably start by directing thunderbird back to the original local folder location on sharepoint... but now I can't seem to undo the change and whilst I can see my local folders on the sharepoint, i don't know which folder to select so that thunderbird will display my local folders correctly.

see attachment 1 - this is where I am directing thubderbird to find the local folders

but the local folders are looking like attachment 2

I'ved tried directing it lower down in the file hierarchy, or higher up, but nothing seems to work.

Can you help by telling me which folder I should select?

please and thank you!!!

Concurrent with updating to Firefox 126.0, when typing into the address bar, the list of suggested sites covers-up the address bar. In fact, the top of the list is off the screen. I don't see any other posts relative to this, am I the only one with this problem... and how do I fix it?

I've recently decided to switch to Thunderbird from Windows Live Mail, which is no longer supported. I also use Mailwasher PRO which displays emails on the server and allows me to delete unwanted emails from the server. If I download emails to Thunderbird, I expect them to be stored automatically on my PC. However, when I subsequently delete them from the server, using Mailwasher, they are deleted from the inboxes in Thunderbird as well.

I'm guessing it's a setup issue but am struggling to find what is wrong. Thanks in advance for your help.

I just updated to the latest version of Windows 10, and now when using Firefox (126.0), the url dropdown menu rather than dropping down now "floats" over the browser window with the top cut off. The top url is still there, and I can navigate to it using the arrow keys, but it doesn't show. This is new as of this morning, when Windows updated. No issue in other browsers.

I received a message with the remark "This message contains an invitation to an event." What follows is several screens of metadata (that's what I think it's called), followed by the original note from the sender. Is there a way for me to suppress all this metadata? When I forward the message to a friend who has an iPad, it shows up without the metadata. I'd like that to be the situation when I use Thunderbird.

I've attached a screen shot of a portion of what I've called "metadata". I didn't include the very top of this metadata because it contains personal data.

Whenever I try to write anything into the address bar the suggestions cover it completely and I can't see what I am writing, see Picutre1!

However when I launch the browser in troubleshoot mode from the help menu, everything works fine, see Picture2.

The only addon I have installed is Youtube adBlock. There are two plugins running, a codec by sisco systems and a decrypt module by google.

Could somebody help me with this problem?

I recently un-installed an old version of Thunderbird that was showing a vulnerabilty and would not patch itself to the latest version for some reason (old version was in the 60s). I had all mail stored in a non-standard folder on my D drive so that it would be included with my backups. After uninstalling, my non-standard folder is still there. However, the location where Thunderbird was originally installed was removed and that is not included in my backups.

I installed today the newest version of Thunderbird, but I cannot get it to open my old mail. I'm able to login to my accounts, but I need to access the email stored in my non-standard storage file.

Using Firefox on windows 10 pro, 64 bit

Since updating to Firefox 125.0.3 (64 bit) , I am getting all sorts of website problems with font sizes. Some are all extremely small like on google news, others have widely mixed sizes, extremely large and extremely small. Even on this page, support.mozilla.org, I have to zoom 250% to make it readable.

I tried troubleshoot mode and there is no difference. The problems are still there.

I tried the Edge browser and the problem is not there.

I didn't have this problem before the update. I tried adjusting windows and the screen dpi, but I can't find a solution. Just seems to make things worse.

Anyone else having this problem? Any suggestions for a solution ?

Hi, As the title suggests, I am unable to delete emails from my work Microsoft account.

On attempting to delete an email, the following message is displayed:

"The current operation on "Inbox" did not succeed. The mail server for account [email] responded: [TRYCREATE] The destination mailbox could not be found."

Checking the account settings, it seems Thunderbird cannot see the "Deleted Items" folder (it only shows Inbox and Drafts). I have attached images to show what I mean, comparing with a personal Microsoft/Outlook account where it sends deleted email to the correct place.

Using the latest Thunderbird version that is available on the Microsoft Store version on Windows 11. (115.9.0) I have tried removing and re-adding the account yet the problem persists. Any troubleshooting ideas welcome!