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Issues Connecting Thunderbird with Outlook (UNED)

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Blazaid
Blazaid
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Dear all,

I am experiencing an issue while trying to connect Thunderbird (v. 128.2.0esr 64-bit, Linux Mint 22) to Outlook provided by my university (UNED). I receive the error message "user is authenticated but not connected." I have already tried disabling IPv6, but that no longer seems to work.

Using the Microsoft Remote Connectivity Analyzer, I verified that the Outlook Connectivity test works correctly. However, both the POP3 and IMAP tests do not work. For instance, the IMAP test provides the following output:

<testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Testing IMAP for user adiaz1741@alumno.uned.es on host outlook.office365.com:993:SSL." resultdescription="The IMAP test failed." additionaldetails="" elapsedMilliseconds="13839"> 

 <children>
   <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name outlook.office365.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 52.96.179.114, 40.99.229.194, 40.104.23.82, 40.104.46.66, 52.96.158.194, 52.97.4.242, 52.96.185.210, 52.97.33.210, 2603:1036:307:4921::2, 2603:1036:304:2820::2, 2603:1036:301:302f::2, 2603:1036:308:2822::2, 2603:1056:c01:10ea::2, 2603:1036:304:285b::2, 2603:1056:c03:1014::2, 2603:1036:302:4028::2" elapsedMilliseconds="59">
     <children />
   </testresult>
   <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing TCP port 993 on host outlook.office365.com to ensure it's listening and open." resultdescription="The port was opened successfully." additionaldetails="" elapsedMilliseconds="6">
     <children />
   </testresult>
   <testresult status="Success" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Testing the SSL certificate to make sure it's valid." resultdescription="The certificate passed all validation requirements." additionaldetails="" elapsedMilliseconds="72">
     <children>
       <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server outlook.office365.com on port 993." resultdescription="The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate." additionaldetails="Remote certificate information:
Subject: CN=outlook.com, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Issuer: CN=DigiCert Cloud Services CA-1, O=DigiCert Inc, C=US
Thumbprint: 891A3E1C8074F9BCFD9BE2A05CB6FDB789032DE2
Not valid before: 2024-06-27 00:00:00Z
Expires: 2025-06-26 23:59:59Z">
         <children />
       </testresult>
       <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Validating the certificate name." resultdescription="The certificate name was validated successfully." additionaldetails="Host name outlook.office365.com was found in the Certificate Subject Alternative Name entry.">
         <children />
       </testresult>
       <testresult status="Success" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Certificate trust is being validated." resultdescription="The certificate is trusted and all certificates are present in the chain." additionaldetails="">
         <children>
           <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=outlook.com, O=Microsoft Corporation, L=Redmond, S=Washington, C=US." resultdescription="One or more certificate chains were constructed successfully." additionaldetails="A total of 2 chains were built. The highest quality chain ends in root certificate CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US.">
             <children />
           </testresult>
           <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Analyzing the certificate chains for compatibility problems with versions of Windows." resultdescription="No Windows compatibility problems were identified." additionaldetails="The certificate chain has been validated up to a trusted root. Root = CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US.">
             <children />
           </testresult>
         </children>
       </testresult>
       <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing the certificate date to confirm the certificate is valid." resultdescription="Date validation passed. The certificate hasn't expired." additionaldetails="The certificate is valid. NotBefore = 6/27/2024 12:00:00 AM, NotAfter = 6/26/2025 11:59:59 PM">
         <children />
       </testresult>
     </children>
   </testresult>
   <testresult status="Error" errorid="6e8f7ad8-8dcc-4415-b9b8-7d8d0c5e2687" contentUrl="" testdescription="The IMAP service is being tested." resultdescription="There was an error testing the IMAP service" additionaldetails="Protocol Log: C: 1 CAPABILITY
S: * OK The Microsoft Exchange IMAP4 service is ready. [UABIADcAUAAyADIAMABDAEEAMAAxADUAOAAuAE4AQQBNAFAAMgAyADAALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==]
S: * CAPABILITY IMAP4 IMAP4rev1 AUTH=PLAIN AUTH=XOAUTH2 SASL-IR UIDPLUS ID UNSELECT CHILDREN IDLE NAMESPACE LITERAL+
S: 1 OK CAPABILITY completed.
C: 2 AUTHENTICATE XOAUTH2 ********
S: 2 OK AUTHENTICATE completed.
C: 3 LIST "" *
S: 3 BAD User is authenticated but not connected.
Exception details:
Message: El servidor IMAP ha respondido con un estado de error "3 BAD User is authenticated but not connected.".
Type: Microsoft.M365.RCA.Services.Protocols.Imap.ImapServerErrorException
Stack trace:
   at Microsoft.M365.RCA.Services.Protocols.Imap.ImapCommand`1.CheckForOk(IList`1 response)
   at Microsoft.M365.RCA.Services.Protocols.Imap.ListCommand.ProcessResponse(IList`1 response)
   at Microsoft.M365.RCA.Services.Protocols.ProtocolClient.<SendCommandAsync>d__17`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.M365.RCA.ConnectivityTests.ImapPop.BaseProtocolTest.<PerformTestInternalAsync>d__12.MoveNext()
" elapsedMilliseconds="13694">
     <children />
   </testresult>
 </children>

</testresult>

Could you please help me understand what might be causing this issue and, most importantly, provide any insights on how to resolve it?

Thank you for your assistance.

Best regards,

Alberto

Dear all, I am experiencing an issue while trying to connect Thunderbird (v. 128.2.0esr 64-bit, Linux Mint 22) to Outlook provided by my university (UNED). I receive the error message "user is authenticated but not connected." I have already tried disabling IPv6, but that no longer seems to work. Using the Microsoft Remote Connectivity Analyzer, I verified that the Outlook Connectivity test works correctly. However, both the POP3 and IMAP tests do not work. For instance, the IMAP test provides the following output: <?xml version="1.0" encoding="utf-8"?> <testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Testing IMAP for user adiaz1741@alumno.uned.es on host outlook.office365.com:993:SSL." resultdescription="The IMAP test failed." additionaldetails="" elapsedMilliseconds="13839"> <children> <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name outlook.office365.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 52.96.179.114, 40.99.229.194, 40.104.23.82, 40.104.46.66, 52.96.158.194, 52.97.4.242, 52.96.185.210, 52.97.33.210, 2603:1036:307:4921::2, 2603:1036:304:2820::2, 2603:1036:301:302f::2, 2603:1036:308:2822::2, 2603:1056:c01:10ea::2, 2603:1036:304:285b::2, 2603:1056:c03:1014::2, 2603:1036:302:4028::2" elapsedMilliseconds="59"> <children /> </testresult> <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing TCP port 993 on host outlook.office365.com to ensure it's listening and open." resultdescription="The port was opened successfully." additionaldetails="" elapsedMilliseconds="6"> <children /> </testresult> <testresult status="Success" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Testing the SSL certificate to make sure it's valid." resultdescription="The certificate passed all validation requirements." additionaldetails="" elapsedMilliseconds="72"> <children> <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server outlook.office365.com on port 993." resultdescription="The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate." additionaldetails="Remote certificate information:&#xD;&#xA;Subject: CN=outlook.com, O=Microsoft Corporation, L=Redmond, S=Washington, C=US&#xD;&#xA;Issuer: CN=DigiCert Cloud Services CA-1, O=DigiCert Inc, C=US&#xD;&#xA;Thumbprint: 891A3E1C8074F9BCFD9BE2A05CB6FDB789032DE2&#xD;&#xA;Not valid before: 2024-06-27 00:00:00Z&#xD;&#xA;Expires: 2025-06-26 23:59:59Z"> <children /> </testresult> <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Validating the certificate name." resultdescription="The certificate name was validated successfully." additionaldetails="Host name outlook.office365.com was found in the Certificate Subject Alternative Name entry."> <children /> </testresult> <testresult status="Success" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Certificate trust is being validated." resultdescription="The certificate is trusted and all certificates are present in the chain." additionaldetails=""> <children> <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=outlook.com, O=Microsoft Corporation, L=Redmond, S=Washington, C=US." resultdescription="One or more certificate chains were constructed successfully." additionaldetails="A total of 2 chains were built. The highest quality chain ends in root certificate CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US."> <children /> </testresult> <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Analyzing the certificate chains for compatibility problems with versions of Windows." resultdescription="No Windows compatibility problems were identified." additionaldetails="The certificate chain has been validated up to a trusted root. Root = CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US."> <children /> </testresult> </children> </testresult> <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing the certificate date to confirm the certificate is valid." resultdescription="Date validation passed. The certificate hasn't expired." additionaldetails="The certificate is valid. NotBefore = 6/27/2024 12:00:00 AM, NotAfter = 6/26/2025 11:59:59 PM"> <children /> </testresult> </children> </testresult> <testresult status="Error" errorid="6e8f7ad8-8dcc-4415-b9b8-7d8d0c5e2687" contentUrl="" testdescription="The IMAP service is being tested." resultdescription="There was an error testing the IMAP service" additionaldetails="Protocol Log: C: 1 CAPABILITY&#xD;&#xA;S: * OK The Microsoft Exchange IMAP4 service is ready. [UABIADcAUAAyADIAMABDAEEAMAAxADUAOAAuAE4AQQBNAFAAMgAyADAALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==]&#xD;&#xA;S: * CAPABILITY IMAP4 IMAP4rev1 AUTH=PLAIN AUTH=XOAUTH2 SASL-IR UIDPLUS ID UNSELECT CHILDREN IDLE NAMESPACE LITERAL+&#xD;&#xA;S: 1 OK CAPABILITY completed.&#xD;&#xA;C: 2 AUTHENTICATE XOAUTH2 ********&#xD;&#xA;S: 2 OK AUTHENTICATE completed.&#xD;&#xA;C: 3 LIST &quot;&quot; *&#xD;&#xA;S: 3 BAD User is authenticated but not connected.&#xD;&#xA;Exception details:&#xD;&#xA;Message: El servidor IMAP ha respondido con un estado de error &quot;3 BAD User is authenticated but not connected.&quot;.&#xD;&#xA;Type: Microsoft.M365.RCA.Services.Protocols.Imap.ImapServerErrorException&#xD;&#xA;Stack trace:&#xD;&#xA; at Microsoft.M365.RCA.Services.Protocols.Imap.ImapCommand`1.CheckForOk(IList`1 response)&#xD;&#xA; at Microsoft.M365.RCA.Services.Protocols.Imap.ListCommand.ProcessResponse(IList`1 response)&#xD;&#xA; at Microsoft.M365.RCA.Services.Protocols.ProtocolClient.&lt;SendCommandAsync&gt;d__17`1.MoveNext()&#xD;&#xA;--- End of stack trace from previous location where exception was thrown ---&#xD;&#xA; at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()&#xD;&#xA; at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)&#xD;&#xA; at Microsoft.M365.RCA.ConnectivityTests.ImapPop.BaseProtocolTest.&lt;PerformTestInternalAsync&gt;d__12.MoveNext()&#xD;&#xA;" elapsedMilliseconds="13694"> <children /> </testresult> </children> </testresult> Could you please help me understand what might be causing this issue and, most importantly, provide any insights on how to resolve it? Thank you for your assistance. Best regards, Alberto

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