Todos los productos Community Forum

Tengo abierto el thunderbird y los correos desaparecen, me cambio de carpeta y aun asi no puedo ver los correos, necesito cerrar y volver a abrir el thinderbird, para que los correos vuelvan a aparecer, me pueden ayudar por favor?

Hello,

I have been using Thunderbird for some time since it's compatible with my company's email system. However, I have been experiencing multiple issues with this platform. Not only is it difficult to use and impossible to automate emails, but I also keep losing emails, and it doesn't filter spam correctly. As a result, I receive phishing emails that I can't report, and they keep coming.

Since this morning, I've been encountering even more unusual problems. When I try to open an email with an attachment, an old email from about a year ago opens instead, containing a PNG attachment that has nothing to do with the current email. In other words, when I open a new email with an attachment, I can't see its content; I just see this old, unrelated email. This issue only occurs with new emails that have attachments; older emails and emails without attachments are not affected.

The IT team of my company has tried to assist me but hasn't been able to find a solution. Additionally, I've been attempting to switch to another email platform like Outlook or any other compatible tool, but I can't seem to access my account. I've tried so many times that I'm now getting an error message saying I've reached the maximum number of attempts and have failed the password check. I have also tried uninstalling Thunderbird from my computer to reinstall it, but for some reason, Thunderbird won't uninstall either.

I have videos documenting these issues if needed. This is a very urgent matter, as these emails are high-priority, and I need to respond to them but can't because I can't view their content.

I kindly request your immediate assistance to resolve this issue.

Thank you.

Hola, desde que se me actualizó Thunderbird ya no puedo leer la previsualización del mensaje abajo a la derecha cuando sale la notifiación, hay alguna manera de que sea como en la versión antigua? antes podía ver casi todo el mensaje

Dear all,

I am experiencing an issue while trying to connect Thunderbird (v. 128.2.0esr 64-bit, Linux Mint 22) to Outlook provided by my university (UNED). I receive the error message "user is authenticated but not connected." I have already tried disabling IPv6, but that no longer seems to work.

Using the Microsoft Remote Connectivity Analyzer, I verified that the Outlook Connectivity test works correctly. However, both the POP3 and IMAP tests do not work. For instance, the IMAP test provides the following output:

<testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Testing IMAP for user adiaz1741@alumno.uned.es on host outlook.office365.com:993:SSL." resultdescription="The IMAP test failed." additionaldetails="" elapsedMilliseconds="13839">

 <children>
   <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name outlook.office365.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 52.96.179.114, 40.99.229.194, 40.104.23.82, 40.104.46.66, 52.96.158.194, 52.97.4.242, 52.96.185.210, 52.97.33.210, 2603:1036:307:4921::2, 2603:1036:304:2820::2, 2603:1036:301:302f::2, 2603:1036:308:2822::2, 2603:1056:c01:10ea::2, 2603:1036:304:285b::2, 2603:1056:c03:1014::2, 2603:1036:302:4028::2" elapsedMilliseconds="59">
     <children />
   </testresult>
   <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing TCP port 993 on host outlook.office365.com to ensure it's listening and open." resultdescription="The port was opened successfully." additionaldetails="" elapsedMilliseconds="6">
     <children />
   </testresult>
   <testresult status="Success" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Testing the SSL certificate to make sure it's valid." resultdescription="The certificate passed all validation requirements." additionaldetails="" elapsedMilliseconds="72">
     <children>
       <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server outlook.office365.com on port 993." resultdescription="The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate." additionaldetails="Remote certificate information:
Subject: CN=outlook.com, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Issuer: CN=DigiCert Cloud Services CA-1, O=DigiCert Inc, C=US
Thumbprint: 891A3E1C8074F9BCFD9BE2A05CB6FDB789032DE2
Not valid before: 2024-06-27 00:00:00Z
Expires: 2025-06-26 23:59:59Z">
         <children />
       </testresult>
       <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Validating the certificate name." resultdescription="The certificate name was validated successfully." additionaldetails="Host name outlook.office365.com was found in the Certificate Subject Alternative Name entry.">
         <children />
       </testresult>
       <testresult status="Success" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Certificate trust is being validated." resultdescription="The certificate is trusted and all certificates are present in the chain." additionaldetails="">
         <children>
           <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=outlook.com, O=Microsoft Corporation, L=Redmond, S=Washington, C=US." resultdescription="One or more certificate chains were constructed successfully." additionaldetails="A total of 2 chains were built. The highest quality chain ends in root certificate CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US.">
             <children />
           </testresult>
           <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Analyzing the certificate chains for compatibility problems with versions of Windows." resultdescription="No Windows compatibility problems were identified." additionaldetails="The certificate chain has been validated up to a trusted root. Root = CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US.">
             <children />
           </testresult>
         </children>
       </testresult>
       <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing the certificate date to confirm the certificate is valid." resultdescription="Date validation passed. The certificate hasn't expired." additionaldetails="The certificate is valid. NotBefore = 6/27/2024 12:00:00 AM, NotAfter = 6/26/2025 11:59:59 PM">
         <children />
       </testresult>
     </children>
   </testresult>
   <testresult status="Error" errorid="6e8f7ad8-8dcc-4415-b9b8-7d8d0c5e2687" contentUrl="" testdescription="The IMAP service is being tested." resultdescription="There was an error testing the IMAP service" additionaldetails="Protocol Log: C: 1 CAPABILITY
S: * OK The Microsoft Exchange IMAP4 service is ready. [UABIADcAUAAyADIAMABDAEEAMAAxADUAOAAuAE4AQQBNAFAAMgAyADAALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==]
S: * CAPABILITY IMAP4 IMAP4rev1 AUTH=PLAIN AUTH=XOAUTH2 SASL-IR UIDPLUS ID UNSELECT CHILDREN IDLE NAMESPACE LITERAL+
S: 1 OK CAPABILITY completed.
C: 2 AUTHENTICATE XOAUTH2 ********
S: 2 OK AUTHENTICATE completed.
C: 3 LIST "" *
S: 3 BAD User is authenticated but not connected.
Exception details:
Message: El servidor IMAP ha respondido con un estado de error "3 BAD User is authenticated but not connected.".
Type: Microsoft.M365.RCA.Services.Protocols.Imap.ImapServerErrorException
Stack trace:
   at Microsoft.M365.RCA.Services.Protocols.Imap.ImapCommand`1.CheckForOk(IList`1 response)
   at Microsoft.M365.RCA.Services.Protocols.Imap.ListCommand.ProcessResponse(IList`1 response)
   at Microsoft.M365.RCA.Services.Protocols.ProtocolClient.<SendCommandAsync>d__17`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.M365.RCA.ConnectivityTests.ImapPop.BaseProtocolTest.<PerformTestInternalAsync>d__12.MoveNext()
" elapsedMilliseconds="13694">
     <children />
   </testresult>
 </children>

</testresult>

Could you please help me understand what might be causing this issue and, most importantly, provide any insights on how to resolve it?

Thank you for your assistance.

Best regards,

Alberto

Hi,

We´ve being using thunderbird windows imap email client for the last 15 years at least with CGP pro server http://www.communigate.io/CommuniGatePro/Install.html

Since last thunderbird client upgrades, time to time, different users, sources and data, the client show the message as you can see in the capture. If we use webmail browser or apple iphone email client, the message view is ok. Event if we resent the message to the inbox, we can see the message ok again.

Could you help me?

Thanks in advance and regards,