Thunderbird Community Forum

Since the latest update to thunderbird 128.5.0esr, I have not been able to download mail, just get the message "Mail server connection timed out" I have multiple email accounts on thunderbird none of them can connect. This looks like an issue with the latest update. Thanks Kerryk

I am trying to install a Google account into Thunderbird. I'm in advanced configuration and hit the retry button. The error message is that Thunderbird did not find the account. Please help.

2024 11 27

Dear Sir,

Since transferring from Heart Internet to Thunderbird, which was forced upon me, I have had numerous issues. Right now, I cannot enter my password as the password that I have is not accepted. In addition, I am unable to access my emails on my Apple cellphone.

I cannot reset my password as I need to be allowed access first and I cannot gain access without my password being accepted.

Yours faithfully,

Malcolm G. Miller [edited] @malcolmgmiller.biz [edited phone# from public community forum]

Hallo und guten Tag,

ich habe für Windows [PC] und Android [Pixel 8pro] jeweils die beiden aktuellsten Versionen von 'Thunderbird x64'und 'Thunderbird: Free Your Inbox' installiert und eingerichtet. Es sind zwei E-Mail-Konten mit jeweils einer Alias-Adresse eingerichtet, alles unter GMX.NET , IMAP+SMTP sind ebenfalls aktiviert [IMAP port993 und SMTP port465]. Leider bekomme ich es nicht so eingerichtet, daß Mails wenn sie am PC oder am Pixel empfangen und verschoben oder gelöscht oder als Spam markiert sind, daß dieses dann auch am jeweils anderen Endgerät so erscheint. Es werden immer wieder alle Mails neu als eingegangene Nachrichten gezeigt und ich muß dann am jeweils anderen Endgerät die gleichen Aktionen vornehmen.

Wo liegt der Fehler, was muß ich tun um das Problem zu beheben.

My version of Thunderbird is 128.5.0esr (32-bit).

I use Yahoo Mail. Yahoo prompted me last week to change my Yahoo password. After doing this I noticed I could not longer receive or send emails in Thunderbird. When I try to send a message in Thunderbird I get the following message: Login to server pop.att.yahoo.com with username spdailey@sbcglobal.net failed. I've tried going to Settings/Passwords/Saved Passwords and removing all Logins re-booting and entering my new password (the one I used with Yahoo Mail) without any luck.

Can you please help me get this corrected. Thanks much!!

I am planning to buy a new computer to replace my current one. The new computer will have Windows 11 and the current one Windows 10. I notice the current Thunderbird files are located in C:\Users\(username)\AppData\Roaming\Thunderbird. I backup these files every day. When I install Thunderbird on the new computer, do I copy my backed up files to C:\Users\(username)\AppData\Roaming\Thunderbird BEFORE starting the Thunderbird application on my new computer for the first time? Will Thunderbird be able to locate all of my email accounts as well the current local files? Is there anything that I need to do and/or change? Thanks for your help.

Hi there,

I have looked for hours on your site on how to get thunderbird sending emails, I have attached this to my outlook account and used all the correct IMAP/Port/Server settings that are displayed.

For some reason when I go to send an email, it says to me that "login to server smtp.office365.com with username ****myusername**** failed" THEN it says "Unable to authenticate outgoing server (SMTP). Please check the password & verify the 'Authentication Method' in account settings, Outgoing Server (SMTP)" I have done all the above multiple times, I have even tried other settings, and it STILL DOES NOT WORK.

I would greatly love some help with this as it is now becoming very tasking and frustrating. Please can someone help me out ASAP as I would love to start making use of Thunderbird.

Thanks - Max!

Suddenly, bizarrely, some of my sub folders have disappeared. They are not "greyed out". They have totally disappeared. I now missing important content, that I need. I have been unable to find a solution by browsing on this forum. Can anyone help? And if they are gone for good, can anyone suggest how I can prevent this from happening again?

Somehow, I now have a duplicate email account. Changes to either one are reflected in the other account. So if I delete one, the other one will be duplicated. Also recently, each received email is duplicated.

I can live with each duplicated email but would like to get rid of the duplicated account.

Thanks, Sue

128.5.0esr (64-bit) / Windows

After a dozen or so minutes from starting, TB goes into a kind of suspended mode - it does not receive emails, and the bottom progress bar (from Activity Manager) remains unchanged (for example: it indicates 50% progress, but after clicking on it, Activity Manager does not show any ongoing activities) until TB is closed. I have 6 supported accounts + local. I have already reduced the number of supported emails lying in the mailboxes for the test, I have turned off indexing. The problem still occurs.

How can I investigate what is taking up TB so much (that it cannot receive emails) when Activity Manager does not indicate any activity?

Best Regards.

After Thunderbird just updated to Version 128.5.0esr today, now all my accounts are saying that the connection is refused. This is coming from three different email services that I have accounts on. I'm assuming it's not an issue with those servers as I can access them just fine with a different email client, and I didn't change any settings. Yesterday it worked, today it doesn't. Only thing that seems to have changed is Thunderbird got updated.

After updating to 128.4.4esr I can no longer send email - NS_ERROR_FILE_ACCESS_DENIED. I can create a new message, hit Ctl-S to save and I get a dialog box of "Status: Creating mail message..." and a progress indicator that is at 100%. I also get an error of "Unable to save your messages as a draft. Sending of the message failed".

If I attempt to send and email I get the same creating mail message and an error dialog box saying "Sending of the message failed".

In the error console I see

• Bulleted list itemSending failed; , exitCode=2152857621, originalMsgURI=imap-message://andrew@defaria.com/INBOX#67121
• NS_ERROR_FILE_ACCESS_DENIED: Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIFile.createUnique]

I looked at my ~/.thunderbird directory and the permissions are 700. I'm on Ubuntu 24.04.

I am supposed to be on the esr release program, but today I was automatically updated to beta release 133.0. This is the second time this happened. Thunderbird shows a red screen, and recommends I install the last stable release, 128.5.0esr, which is what I want to do. But the last time, when I tried to go back to a stable release, it then wouldn't let me do that because it says the profile may no longer be compatible. I solved it painfully using timemachine backups of older profiles.

What is the simplest, safest way to downgrade, now that I am in this situation? And why is this happening?

Thanks for your help!

HELP! This new version installed today, and Thunderbird suddenly stopped running and no longer runs. I get the message: "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and add-ons again."

The message seems erroneous because it is running the newest version. Should I step back a version? If so, how do I do that?

Thanks!

How can I make the conversations to be displayed in the reversed order, i.e. if I have ten messages in the conversation, make the last one appear at the top line? Essentially at the very least I want conversations that have unread messages to be highlighted in the main view. How can I make that happen?

When I select an email without opening it, and press the Del key on my keyboard, the email used to be deleted - but recently this stopped working. I now have to open an email before I can delete it. Any idea what could have caused this to change and how to fix it?

Dave

I've been using Thunderbird on my Mac for 15 years now. Never had any issues with it. Love it. My wife has been using it on her Mac for the last decade. Again, no issues.

Two weeks ago, Thunderbird was working perfectly on both our laptops. However, overnight, we both started having issues sending emails. Any email to anyone now takes over one minute to send. It is painfully slow.

Receiving emails? No problem. No problems with anything else. Only sending.

Specifically, it's sending it from our Bell email accounts (we live in Canada and use Bell for our Internet needs).

I have a second account using a different domain, and that one has no issues sending. Also, when I send an email using Bell's internet browser portal, it sends instantly. So there's clearly a communication issue between Thunderbird and Bell at this point.

When this problem happened, Bell sent us a text telling us that our 1 GB Internet speed will now increase to 3 GB. That's when our email sending problems happened.

I just spoke with Bell, and they assured me that nothing changed on their end. It's too much of a coincidence to think that they have nothing to do with this. However, after speaking with the tech, I'm wondering if for some reason Thunderbird has difficulties connecting to the 3 GB servers on Bell's end. The reason I'm suggesting this is that my laptop still shows 1 GB per second download speed. However, the modem shows 3 GB. The tech suggested that our laptops can't take in more than 1.5 GB. So it's bottlenecked on our computers' end.

It's possible that Thunderbird also has a bottleneck issue because they can't negotiate the 3 GB Bell servers.

In the past two weeks, I have downloaded the three different updates Thunderbird had to offer. However, we have left my wife's Thunderbird active version it when this problem started. As a comparison. No change on either system. We are both running M2 and M3 MacBook pros, so there's no chance of it being a hardware issue on this end. And again, this problem happened literally overnight.

Help?