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This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.
Table of Contents
Cannot connect to Facebook
If you cannot connect to the Facebook website at all in Firefox:
- Check to see if you can connect in another browser such as Internet Explorer or Microsoft EdgeSafariEpiphany.
- If you can connect in another browser, but not in Firefox:
- Follow the troubleshooting steps below, starting with the Clear cookies and cache section.
- Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to allow Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
- If you can connect in another browser, but not in Firefox:
- If you cannot connect in any browser, the Facebook site may be down.
Other Facebook problems
You can visit the Facebook Help Center or the Facebook Help Community to see if your issue is a known Facebook website problem. If you can't find a solution, follow the troubleshooting steps below.
Clear cookies and cache
Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.
- Click the menu button
to open the menu panel.
- Click and select
- In the Time range to clear: drop-down, select Everything.
- Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
- Click .
- Click the menu button to open the menu panel.
- Click and select
- In the When: drop-down, select Everything.
- Below the drop-down menu, select both Cookies and site data and Temporary cached files and pages. Make sure other items you want to keep are not selected.
- Click .
Check cookie settings
If you receive an error message that mentions cookies after clearing your cookies and cache:
- In the Menu bar at the top of the screen, click and then select or , depending on your macOS version.Click the menu button and select .
- Select the panel and go to the Cookies and Site Data section.
- Click .
- Make sure facebook.com is not listed.
- If it is listed, click on its entry, then click .
- In the Menu bar at the top of the screen, click and then select or , depending on your macOS version.Click the menu button and select .
- Select the panel and go to the Cookies and Site Data section.
- Make sure Accept cookies and site data is selected.
- Click .
- Make sure facebook.com is not listed.
- If it is listed, click on its entry, then click .
Check if JavaScript is being blocked
You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.
Check extensions and themes
If the steps above did not fix your problem with Facebook:
Determine whether an extension or theme is causing your problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for instructions.
Check for malware
Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.
Changes to Facebook
Facebook is known to make changes to their system regularly. Check Facebook Developer Blog for changes that have recently been made.
