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Can not reach a particular web site on firefox

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melmowitz
melmowitz
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I can not reach a particular web site using firefox. Problem may be associated with Apple help service to remove a rotating multicolored circle restoring it to a cursor. This circle problem occurred when I was at this site.

I can not reach a particular web site using firefox. Problem may be associated with Apple help service to remove a rotating multicolored circle restoring it to a cursor. This circle problem occurred when I was at this site.

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guigs
guigs
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Hi melmowitz, The spinning cursor will happen when a program is hanging. It sounds like when the site is visited the program is beginning to hang. Before you visit ther website again please try to clear the cache of the site and follow the troubleshooting steps for Firefox hanging:

  1. Put this in the url bar: about:permission
  2. Search for the website
  3. Click on the "Forget this Site" button
  4. Firefox hangs or is not responding - How to fix

Please post back with any other questions, we are happy to help.

cor-el
cor-el
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  • Top 10 Contributor
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Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Try to disable IPv6 (check for other possible causes as well).