Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Is the warning phone number and alarm screen I saw a scam?

  • 1 vastaus
  • 2 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja Scribe

more options

Just got a very a red background screen on my computer and a loud voice message saying that malware was trying to invade my computer. It claimed to be from Mozilla Firefox and told me to call 844 338 4651 to obtain an easy fix to the problem. There were several windows with the red screened one in back and directions in the smaller screens. I was not allowed to close the smaller screened windows to get to the larger window without actually closing the red window, which closed all of them.

The phone number just a had a please press one message with no context so I hung up. I then googled mozilla's customer support number, dialed 844 844-2429 and got an exchange answered by someone with a very heavy south asian accent. He did not identify himself as working for Mozilla until I asked if it was Mozilla (stupid me). I explained the problem and said I needed to find out how to confirm the number above or report it as a scam. As soon as I said scam he said I should do that and hung up.

The warning screen told me I needed to get this malware invasion fixed before I did any internet shopping. I am pretty freaked out right now but I am over 80% sure it was a scam. Can you confirm?

Thanks, Anne

Just got a very a red background screen on my computer and a loud voice message saying that malware was trying to invade my computer. It claimed to be from Mozilla Firefox and told me to call 844 338 4651 to obtain an easy fix to the problem. There were several windows with the red screened one in back and directions in the smaller screens. I was not allowed to close the smaller screened windows to get to the larger window without actually closing the red window, which closed all of them. The phone number just a had a please press one message with no context so I hung up. I then googled mozilla's customer support number, dialed 844 844-2429 and got an exchange answered by someone with a very heavy south asian accent. He did not identify himself as working for Mozilla until I asked if it was Mozilla (stupid me). I explained the problem and said I needed to find out how to confirm the number above or report it as a scam. As soon as I said scam he said I should do that and hung up. The warning screen told me I needed to get this malware invasion fixed before I did any internet shopping. I am pretty freaked out right now but I am over 80% sure it was a scam. Can you confirm? Thanks, Anne

Valittu ratkaisu

Hi, yes you are right to be suspicious, Mozilla will never ask you to call them. If you had proceeded, they may well have asked you to enter an address into your browser which would have allowed them to take control of your computer and access your data.

More - Avoid and report Mozilla tech support scams.

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (1)

more options

Valittu ratkaisu

Hi, yes you are right to be suspicious, Mozilla will never ask you to call them. If you had proceeded, they may well have asked you to enter an address into your browser which would have allowed them to take control of your computer and access your data.

More - Avoid and report Mozilla tech support scams.