Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

can't open or close mozilla firefox

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja FredMcD

jlreadcharternet
jlreadcharternet
more options

After we downloaded Windows 10 I haven't been able to open Mozilla firefox. I went to control panel to uninstall and reinstall but when i clicked uninstall a message came up that said I must first close mozilla firefox before uninstalling. I can't close it cuz I can't open.

After we downloaded Windows 10 I haven't been able to open Mozilla firefox. I went to control panel to uninstall and reinstall but when i clicked uninstall a message came up that said I must first close mozilla firefox before uninstalling. I can't close it cuz I can't open.

Kaikki vastaukset (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

You can also check for issue with Microsoft Family Safety on Windows 10. http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings

FredMcD
FredMcD
more options

Do you have the Firefox icon on your quick launch? Right click on it, and select Open New Window. Sometimes this works. If it opens, close it by Menu > File > Exit.

This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}