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Get message thattThe page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression.

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Message I get is labeled "Content Encoding Error". I get this error frequently (in last 3-4 weeks only) when I do a Google search and click on a link. These are common sites I have been able to view in the past.

Attached is screen shot of message that I get.

Message I get is labeled "Content Encoding Error". I get this error frequently (in last 3-4 weeks only) when I do a Google search and click on a link. These are common sites I have been able to view in the past. Attached is screen shot of message that I get.

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You can check the network.http.accept-encoding pref on the about:config page.

You can reset user set (bold) pref(s) on the about:config page via the right-click context menu to the default value.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

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I was able to get to the "about:config page" and the "I'll be careful", but then the choices of what to do next were beyond my technical expertise.

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Are you able to locate the network.http.accept-encoding pref on that page?

What is the current value of the pref?

Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB
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Attached is the screen shot of value for "network.http.accept-encoding pref"

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That looks OK.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

Do you have security software that could possibly modify the HTTP request headers?

You can check the HTTP request headers via a website like this;