Firefox crashes when file window opens
Hello,
See my crash reports. My firefox is crashing when it opens windows explorer to save files.
bp-4b17150b-f999-40be-ae92-b85942161228 28-Dec-16 2:35 PM 4105f306-5aae-4067-b234-76a30b69e624 20-Dec-16 4:06 AM 8d000b6e-5e6f-4afc-bcb0-3a43bc1417cc 19-Oct-16 8:04 AM 406ba83e-9f82-4a04-842e-558b7dbb7144 19-Oct-16 8:00 AM 75ea861f-60a0-4c34-869d-6352ea1eff3e 19-Oct-16 8:00 AM bp-4e66d189-4ea2-4f21-b971-6e52d2160915 15-Sep-16 6:04 PM
Kaikki vastaukset (2)
If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.
That is a hang issue the Shockwave Flash plugin.
- bp-4b17150b-f999-40be-ae92-b85942161228
Signature:
- Firefox 50.0.2 Crash Report [@ hang | MsgWaitForMultipleObjects | npswf32_24_0_0_186.dll@0x3f546e ]
You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:
- make sure you have the latest Flash version:
https://get.adobe.com/flashplayer/otherversions/ - check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Windows Vista and later)
https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox - disable hardware acceleration in the Flash plugin
https://helpx.adobe.com/flash-player/kb/video-playback-issues.html - disable hardware acceleration in Firefox
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
See also:
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.