Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

When I click on firefox icon (windows 7) to open the window I keep getting a UAC box requesting to do firefox software update. Why?

  • 7 vastausta
  • 2 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja FredMcD

more options

I have Windows 7 desktop. When I click on the icon to open Firefox a UAC box pops up asking "do you want to allow the following program to make changes to this computer?" Says Program Name: Firefox Software Update, Verified Publisher: Mozilla Corporation, File Origin: Hard drive on this computer. I answered yes once and had to restore to a previous restore point. This UAC box pops up each time I click on the icon to open Firefox. Please help!!!

I have Windows 7 desktop. When I click on the icon to open Firefox a UAC box pops up asking "do you want to allow the following program to make changes to this computer?" Says Program Name: Firefox Software Update, Verified Publisher: Mozilla Corporation, File Origin: Hard drive on this computer. I answered yes once and had to restore to a previous restore point. This UAC box pops up each time I click on the icon to open Firefox. Please help!!!

Valittu ratkaisu

Some protection programs don't like the update/install stubs. Download Firefox For All languages And Systems {web link}

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (7)

more options

You are correct to check on this file. For about 8 months, fake Firefox and other "update" notices have been flooding the web. But I think yours may be real. If you want, you can;

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 50.1

more options

I got this email:

"You are correct to check on this file. For about 8 months, fake Firefox and other "update" notices have been flooding the web. But I think yours may be real. If you want, you can;

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 50.1"

My version of Firefox is up-to-date. Unfortunately this did not resolve the issue. Any other suggestions I can try?

more options

Your System Details shows you are using Firefox v50.

FredMcD said

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 50.1
more options

I installed Firefox Setup Stub 50.1.0.exe. This still does not fix the problem. Is there something else I can try???? Or should I uninstall then reinstall Firefox?

more options

Valittu ratkaisu

Some protection programs don't like the update/install stubs. Download Firefox For All languages And Systems {web link}

more options

Thanks FredMcD, your last suggestion worked!!! Thank you ever so much!!!!!

more options

Glad to help. Safe Surfing.