We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox crashes on opening

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja FredMcD

IanTebbett
IanTebbett
more options

Firefox 56.0.1 (latest auto update) Every attempt to start (in normal and safe mode) results in Application error "The instruction at 0x3fc69352 referenced memory at 0x00000000. The memory could not be read". Main screen is showing, error window will close, but firefox unresponsive to browsing instructions.

System is 64bit running Windows 7 Home Edition SP 1.

Worked fine until most recent autoupgrade.

Firefox 56.0.1 (latest auto update) Every attempt to start (in normal and safe mode) results in Application error "The instruction at 0x3fc69352 referenced memory at 0x00000000. The memory could not be read". Main screen is showing, error window will close, but firefox unresponsive to browsing instructions. System is 64bit running Windows 7 Home Edition SP 1. Worked fine until most recent autoupgrade.

Valittu ratkaisu

Are you using the 64bit Firefox? Many have reported issues. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (3)

FredMcD
FredMcD
more options

Valittu ratkaisu

Are you using the 64bit Firefox? Many have reported issues. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

IanTebbett
IanTebbett Kysymyksen kysyjä
more options

Downloading 32bit made it work (despite being a 64bit m/c!!!). Thanks

FredMcD
FredMcD
more options

Glad to help. Safe Surfing.