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Firefox 64.0 on Win 7 Home Premium 64-bit hangs in a rapid reload loop. Thunderbird also involved.

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BillyJ5
BillyJ5
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This problem has shown up in the last couple versions of Firefox, but never in the earlier versions.

Firefox will start and run normally for perhaps half an hour. Then it suddenly goes into a "reload loop" - the little "Reload Current Page" circular arrow goes around and around as if I had asked for reloads, even if no page load or reload has been requested. Firefox does not respond to keyboard or mouse inputs. I have to invoke the Task Manager to shut down Firefox. I then Restart the computer, and everything is fine until next time.

If Thunderbird is running, it develops the "Thunderbird is processing the account - please wait" error at the same time that Firefox begins its error. However, Firefox has the same problem even if Thunderbird is not running.

Because the problem seems to affect two programs, I first assumed that the OS was corrupted. I did a complete "upgrade from Win 7 to Win 7" using the reinstall disk that came with the computer. No help. I allowed Win 7 to do the massive number of Updates to bring Win 7 up to the current version. They completed successfully - and the problem is still with me. Then, because both programs are from Mozilla, I uninstalled and re-installed both programs again. The error continues.

No other application programs appear to be part of this problem. Is it likely that something in my Mozilla Profile folder is causing this?

Thanks for any help.

Bill

This problem has shown up in the last couple versions of Firefox, but never in the earlier versions. Firefox will start and run normally for perhaps half an hour. Then it suddenly goes into a "reload loop" - the little "Reload Current Page" circular arrow goes around and around as if I had asked for reloads, even if no page load or reload has been requested. Firefox does not respond to keyboard or mouse inputs. I have to invoke the Task Manager to shut down Firefox. I then Restart the computer, and everything is fine until next time. If Thunderbird is running, it develops the "Thunderbird is processing the account - please wait" error at the same time that Firefox begins its error. However, Firefox has the same problem even if Thunderbird is not running. Because the problem seems to affect two programs, I first assumed that the OS was corrupted. I did a complete "upgrade from Win 7 to Win 7" using the reinstall disk that came with the computer. No help. I allowed Win 7 to do the massive number of Updates to bring Win 7 up to the current version. They completed successfully - and the problem is still with me. Then, because both programs are from Mozilla, I uninstalled and re-installed both programs again. The error continues. No other application programs appear to be part of this problem. Is it likely that something in my Mozilla Profile folder is causing this? Thanks for any help. Bill

Valittu ratkaisu

Please do the following:

Click on the Windows icon 'Start' (bottom-left) and in the right column, bottom, click on Run. Enter in:

<center>DxDiag /64bit</center>
<center> (Skip the /64bit part if it's Windows 32-Bit.)</center>

...Wait until the green bar loads and disappears, then click "Save All Information".
Post back here in the Forum, just these information parts, under these three Headers:

System Information


Display Devices


Disk & DVD/CD-ROM Drives



~Pj

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BillyJ5
BillyJ5 Kysymyksen kysyjä
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It occurs to me that this sounds a bit like my computer has been taken over as a slave in a DDoS attack. Possible? I should have pointed out that I have MalwareBytes Premium running when Windows starts, and Real Time Protection turned on. This SHOULD mean that the problem is not a virus or malware.

Bill

Muokattu , muokkaaja BillyJ5

Pj
Pj
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Valittu ratkaisu

Please do the following:

Click on the Windows icon 'Start' (bottom-left) and in the right column, bottom, click on Run. Enter in:

<center>DxDiag /64bit</center>
<center> (Skip the /64bit part if it's Windows 32-Bit.)</center>

...Wait until the green bar loads and disappears, then click "Save All Information".
Post back here in the Forum, just these information parts, under these three Headers:

System Information


Display Devices


Disk & DVD/CD-ROM Drives



~Pj