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60.9.1 occasionally mixing wrong body of message with a different subject line.

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  • Viimeisin kirjoittaja mjdavis1

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It appears that the body of some messages i receive are attached to the wrong email because the subject line doesn't match

It appears that the body of some messages i receive are attached to the wrong email because the subject line doesn't match

Kaikki vastaukset (8)

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Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

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Thanks. I'll give it a try and see what happens the next few days.

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Since at least two updates ago (currently on 68.3.1) I find a small number of emails are blended together in the following ways:

  • Two emails are concatenated with only the first subject line showing. HTML correctly displays for the first email. The second is not displayed. I discovered this when a succeeding email displayed the contents of the previous one. Thus began my investigation as problems became more complicated.
  • Two emails are concatenated with only text rendering, not HTML rendering shown.
  • Two chained emails are are indicated with the first one's subject line but no body shown or rendered except perhaps for a background banner.
  • No text or rendering is shown but saving the email shows text is present when viewed in a text editor (Notepad++).

Repairing the Inbox folder does not fix the problem. Some emails even disappear.

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It is still happening for me but not very often. I'll try that notepad trick.

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Most likely your anti-virus software is corrupting your mail files.

These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

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Isn't it risky to not scan incoming mail and attachments for viruses? I backup my system regularly which included includes Thunderbird. I use McAfee for A/V.

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Thanks!! I went to the link. I am going out to dinner with some friends now so I will give that stuff a try tomorrow.