Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Accidently deleted my password; cannot receive or send emails. Please help! Thank you!

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 7 näyttöä
  • Viimeisin kirjoittaja FredMcD

more options

1/10/20, could not send or receive emails. I followed the instructions in the article "Ability to Receive mail , suddenly stop; was working before." I accidentally deleted my password and information from the security/ save password, page.

I've enclosed a print screen of the errors received from Thunderbird.

I'm currently using my gmail account to receive messages. (tahart4438@gmail.com) however tanya@htfinancialservices is my business email address.

Thank you in advancefor all of your assistance in advance.

Tanya Hart

1/10/20, could not send or receive emails. I followed the instructions in the article "Ability to Receive mail , suddenly stop; was working before." I accidentally deleted my password and information from the security/ save password, page. I've enclosed a print screen of the errors received from Thunderbird. I'm currently using my gmail account to receive messages. (tahart4438@gmail.com) however tanya@htfinancialservices is my business email address. Thank you in advancefor all of your assistance in advance. Tanya Hart
Liitetyt ruutukaappaukset

Kaikki vastaukset (3)

more options

Thunderbird and Firefox store their passwords separately. Copy the password from one to the other.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

more options

I cannot send or receive emails.

When I open Thunderbird I'm prompt to type in password however I accidentally deleted my password from the security page under options. Thunderbird will not authenticate the new password

The error message sts " Cannot Authenticate Password.

I would like to delete the account from Thunderbird and re-enter, can you advise, how to delete an reenter the account.

Thank you

more options

You can't change to a new password without the current password.

Does Firefox have the password?