Start Firefox in Safe Mode {web link}
A small dialog should appear. Click
Start In Safe Mode (not Refresh).
Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of
the numbers/letters, click it to submit them.
The crash report is several pages of data. We
need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10
Submitted crash reports, and copy them.
Now go to the reply box and paste them in.
For more help on crash reports, see;
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
+++++++++++++++++++++++++++
If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/t5/Firefox-crashes/Mozilla-Crash-Reporter/ta-p/1715
Open the file browser / explorer on your computer.
Note: You may have to enable Show Hidden
Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted
Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted
Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most Recent 5-7 File Names in the folder.
Press the Reply button. Now go to the reply box and paste them in.
[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link}
A small dialog should appear. Click
'''Start In Safe Mode''' (not Refresh).
Is the problem still there?
While still in Safe Mode,
In the address bar, type '''about:crashes'''<enter>.<br>
'''Note: ''' If any reports do not have '''BP-''' in front of
the numbers/letters, click it to submit them.
'''The crash report is several pages of data. We '''<br>
'''need the report numbers to see the whole report. '''
Using your mouse, '''mark''' the '''most recent 7 - 10'''
'''Submitted''' crash reports, and copy them.
Now go to the reply box and paste them in.
;[[Image:aboutcrashesFx57|width=500]]
For more help on crash reports, see; <br>
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
<br>+++++++++++++++++++++++++++<br>
If you can't get Firefox to open, you will have to do this the hard way. <br>
https://support.mozilla.org/t5/Firefox-crashes/Mozilla-Crash-Reporter/ta-p/1715<br>
Open the file browser / explorer on your computer. <br>
'''Note: ''' You may have to enable '''Show Hidden '''
'''Folders / Files. ''' Enter this in the address bar;
'''Windows: ''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted<br>
'''Win 7/Vista: ''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted<br>
'''Win XP/2000: ''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted
'''Mac OS: ''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted<br>
'''Linux: ''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted
Copy the '''most Recent 5-7 File Names''' in the folder. <br>
Press the '''Reply''' button. Now go to the reply box and '''paste''' them in.
