Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

I can't access my account. Help change email address

  • 3 vastausta
  • 0 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja cor-el

more options

My old juno account is defunct. I want to keep my account using gmail address. I tried but Mozilla sends a code to my defunct juno account. Will I need to open a new account? Please send help to [email removed from public]

My old juno account is defunct. I want to keep my account using gmail address. I tried but Mozilla sends a code to my defunct juno account. Will I need to open a new account? Please send help to [email removed from public]

Muokattu , muokkaaja James

Kaikki vastaukset (3)

more options

There's is nothing Firefox forum users can do to help here. Since the reset goes to a dead email that means that account is a lost account and there is nothing more that can be done to fix that.

more options

Unfortunately, without access to your Firefox Account primary email address, you can't click the verification link to approve a replacement address.

Is there any possibility of your Juno email getting forwarded to your Gmail address or have you lost access to Juno completely, so you can't set that up? (or maybe they don't allow it?)

If nothing else resolves the issue, you can create a new Firefox Account with a new email address.

more options