Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Folders disappeared - years of email archives - please help!

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja clintoconner2

clintoconner2
clintoconner2
more options

I'm using TB 102.15.1 on Mac

I use TB for work. I have (or had) folders where I keep archives of all work-related emails for all of my clients. I had one folder for each of my clients. After I read emails in my inbox, I move them to the relevant client folder to archive them. These folders have email archives going back for several years.

Just now I was reading emails in my inbox, then moving them to folders for archival, by dragging and dropping them into the relevant client folder. I had just finished reading an email and was about to drag/drop it into a folder for archival, and the folders were gone. There was a top-level folder called "Active Projects". There were sub-folders within the "Active Projects" folder - one for each client.

Not ALL folders have disappeared. Only the Active Projects folder has disappeared.

But,... I alt-clicked on an email in my inbox to get the pop-up window with a bunch of options for things to do with the email. I could select Move To -> Recent -> and the nested window that shows recent folders pops up, and it shows the client folders and I can (apparently) move emails to the client folders. But I can't see the folders.

Please help! This is years of work history. Any suggestions for how to get the Active Project folder and all of my client sub-folders to reappear?

I'm using TB 102.15.1 on Mac I use TB for work. I have (or had) folders where I keep archives of all work-related emails for all of my clients. I had one folder for each of my clients. After I read emails in my inbox, I move them to the relevant client folder to archive them. These folders have email archives going back for several years. Just now I was reading emails in my inbox, then moving them to folders for archival, by dragging and dropping them into the relevant client folder. I had just finished reading an email and was about to drag/drop it into a folder for archival, and the folders were gone. There was a top-level folder called "Active Projects". There were sub-folders within the "Active Projects" folder - one for each client. Not ALL folders have disappeared. Only the Active Projects folder has disappeared. But,... I alt-clicked on an email in my inbox to get the pop-up window with a bunch of options for things to do with the email. I could select Move To -> Recent -> and the nested window that shows recent folders pops up, and it shows the client folders and I can (apparently) move emails to the client folders. But I can't see the folders. Please help! This is years of work history. Any suggestions for how to get the Active Project folder and all of my client sub-folders to reappear?

Kaikki vastaukset (1)

clintoconner2
clintoconner2 Kysymyksen kysyjä
more options

Problem solved. It looks like I dragged the "Active Projects" folder into another folder without realizing it. I found it and moved it back to where it was originally.

Crisis averted!