Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

I cannot access the internet with my VPN activated

  • 3 vastausta
  • 0 henkilöllä on sama ongelma
  • Viimeisin kirjoittaja markwarner22

caswell.gary
caswell.gary
more options

I have Express VPN and use Firefox as my default browser. This morning I cancelled the autorenewal of Macafe and uninstalled it from my HP Laptop. Now I cannot access the internet if the VPN is activated - using Firefox or Edge. Thank you

I have Express VPN and use Firefox as my default browser. This morning I cancelled the autorenewal of Macafe and uninstalled it from my HP Laptop. Now I cannot access the internet if the VPN is activated - using Firefox or Edge. Thank you

Kaikki vastaukset (3)

markwarner22
markwarner22
more options

Then that isn't a Firefox browser or Mozilla VPN issue then.

Helpful?

caswell.gary
caswell.gary Kysymyksen kysyjä
more options

I don't use Mozilla VPN. Firefox browser works fine unless my ExpressVPN is activated. The error message when, for example, I attempt to access the Hague Permanent Bureau website (hcch.net) is:


Hmm. We’re having trouble finding that site. We can’t connect to the server at www.hcch.net If you entered the right address, you can: 

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

When I disconnected Macafe, Windows prompted me to turn on Windows Defender, which I did. Could that be the issue? Sorry, I'm a lawyer, not very tech savy

Helpful?

markwarner22
markwarner22
more options

Then you need to contact ExpressVPN support to fix that issue.

Helpful?

Esitä kysymys

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.