Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

PDFs not displaying correctly

  • 1 vastaus
  • 2 henkilöllä on sama ongelma
  • 14 näyttöä
  • Viimeisin kirjoittaja jonzn4SUSE

coolbeast786
coolbeast786
more options

Whenever I open up PDFs within the Firefox browser, they have a black background and the text and images do not appear. I can copy the text and images out of the pdf and into a word document and it works out fine. Also opening it up on other applications works out fine. Attached is what happens when I open up a known working pdf in Firefox. The browser version is the current version, 135.0.

Whenever I open up PDFs within the Firefox browser, they have a black background and the text and images do not appear. I can copy the text and images out of the pdf and into a word document and it works out fine. Also opening it up on other applications works out fine. Attached is what happens when I open up a known working pdf in Firefox. The browser version is the current version, 135.0.
Liitetyt ruutukaappaukset

Valittu ratkaisu

Thanks for the screenshot. Wish more users did the same... It works for me. see screenshot https://www.irs.gov/pub/irs-pdf/p6045sp.pdf

Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Did you clear your browser cache? https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (1)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Valittu ratkaisu

Thanks for the screenshot. Wish more users did the same... It works for me. see screenshot https://www.irs.gov/pub/irs-pdf/p6045sp.pdf

Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Did you clear your browser cache? https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Helpful?

Esitä kysymys

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.