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Since updating to Ff 4, I can't access my owa account, and my university says its a browser problem: how to fix?

Ken_Timms
Ken_Timms
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I use Firefox to remotely access my university account via an automatic proxy. My e-mail account can be accessed from anywhere, but my Library account requires cookies to gain access to journals &c., and is easily disrupted.

Since I have upgraded to Firefox 4.0.1, I can access my home-page and all links from it, including the Library, but not my e-mail/owa account. I contacted IT support, who talked me through cache, history and cookie clearance to no effect. They then talked me through accessing via IE, which was fine. They said that this meant there was a browser problem.

It isn't just a minor hassle, as it means I am not able to go from e-mailed ToC alerts/links directly to articles, link them with Zotero &c.

IT suggested I re-download Firefox 4.0.1. Is this the best option? Are they correct in their diagnosis? Is there a fix?

I use Firefox to remotely access my university account via an automatic proxy. My e-mail account can be accessed from anywhere, but my Library account requires cookies to gain access to journals &c., and is easily disrupted. Since I have upgraded to Firefox 4.0.1, I can access my home-page and all links from it, including the Library, but not my e-mail/owa account. I contacted IT support, who talked me through cache, history and cookie clearance to no effect. They then talked me through accessing via IE, which was fine. They said that this meant there was a browser problem. It isn't just a minor hassle, as it means I am not able to go from e-mailed ToC alerts/links directly to articles, link them with Zotero &c. IT suggested I re-download Firefox 4.0.1. Is this the best option? Are they correct in their diagnosis? Is there a fix?

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Do you know which version of Exchange Server you're using? We just got 2010 and I can get into the app and view messages in the reading (preview) pane, but it's very confusing compared with 2003. Does it matter whether you choose the full OWA or the basic/light OWA?

Rather than re-install, you may want to test in Firefox's Safe Mode to rule out an add-on conflict.

First, I recommend backing up your Firefox settings in case something goes wrong. See Backing up your information. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, try starting Firefox in Firefox Safe Mode. Be careful not to "reset" anything permanently if you didn't back up.

Does that fix it?