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buttons(with a lock symbol) appeared on my Nav Toolbar will not remove by dragging

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Button 1..Compare product prices and button 2..Compare travel rates were installed on my navigation toolbar and they will not drag off using customize. They have a small padlock symbol integrated in the design.How can i remove these buttons

Button 1..'''Compare product prices''' and button 2..'''Compare travel rates''' were installed on my navigation toolbar and they will not drag off using customize. They have a small padlock symbol integrated in the design.How can i remove these buttons

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Sorry, I just found a program called Shopper Reports which had been sneakily installed somehow and I removed it with Control panel..Add/remove.Buttons disappeared. Surely I can lock the toolbar to prevent this skullduggery