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Firefox crashes

  • 2 vastausta
  • 2 henkilöllä on sama ongelma
  • 6 näyttöä
  • Viimeisin kirjoittaja NiamhFirefox

NiamhFirefox
NiamhFirefox
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Hi, I cannot get Firefox to open, it just continually crashes on start up, including in safe mode. Here's my latest crash ID: Crash ID: bp-b197558b-8606-43d1-8828-4e9272111107 I've been using Firefox for years and have heaps of bookmarks, and it's my favoured browser, so I'd be really grateful if you could help. Thanks Niamh.

Hi, I cannot get Firefox to open, it just continually crashes on start up, including in safe mode. Here's my latest crash ID: Crash ID: bp-b197558b-8606-43d1-8828-4e9272111107 I've been using Firefox for years and have heaps of bookmarks, and it's my favoured browser, so I'd be really grateful if you could help. Thanks Niamh.

Valittu ratkaisu

Truster Rapport is likely to be the crash problem

Crash ID report: b197558b-8606-43d1-8828-4e9272111107

Crash signature: _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**)

See my post /questions/893296 for additional comments.

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John99
John99
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Valittu ratkaisu

Truster Rapport is likely to be the crash problem

Crash ID report: b197558b-8606-43d1-8828-4e9272111107

Crash signature: _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**)

See my post /questions/893296 for additional comments.

NiamhFirefox
NiamhFirefox Kysymyksen kysyjä
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That was it! Thank you so much. I've uninstalled Trusteer Rapport and I'm back up and running. Thank you again. Niamh.