Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

There is a large "ink-spot" on menu bar.

  • 4 vastausta
  • 5 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja kytri07

more options

There is a large black-ink spot covering part of the menu bar. How can I get rid of it? I uninstalled Firefox and installed it again and the spot is still there.

There is a large black-ink spot covering part of the menu bar. How can I get rid of it? I uninstalled Firefox and installed it again and the spot is still there.

Valittu ratkaisu

It appears you've installed a persona without knowing it. To turn it off, go to Tools > Add-ons > Appearance. Select Default, and click Enable.
For more info about themes, see Use themes to change the look of Firefox.

Lue tämä vastaus kontekstissaan 👍 1

Kaikki vastaukset (4)

more options

I think in a case like this, it would be very useful to actually see what you're talking about. If you can create a screenshot and attach it to this thread, that you help everyone know what you're referring to as an ink-spot. For instructions on how to create a screenshot on Mac, see http://www.youtube.com/watch?v=h3RkDPfphSQ

Right now, my guess is that the spot is caused by an add-on. If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? To start in Safe Mode, go to Help > Restart with Add-ons Disabled.

If the problem does not occur in Safe Mode, then you can disable your extensions one-by-one until you find out which one is causing the problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

more options

Thanks for your quick response. I followed your directions, and unfortunately the problems still occurs when I open Firefox on Safe Mode. I have attached a screenshot so you can see the black spot on the menu bar. If you have further recommendations, I would really appreciate them.

more options

Valittu ratkaisu

It appears you've installed a persona without knowing it. To turn it off, go to Tools > Add-ons > Appearance. Select Default, and click Enable.
For more info about themes, see Use themes to change the look of Firefox.

more options

Thanks for your help. The black spot is gone now.