Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Cannot move FF 16 to Applications because "skipped items". What items? What to do?

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja cor-el

hbradt
hbradt
more options

I am using Mac OS 10.7.5 on a 13 inch MacBook (2008) laptop. I am trying to upgrade from FF15 to FF16. After sliding the FF icon to the App folder and giving my admin password the error message is:" The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again."

If I knew what "items had to be skipped", I could follow the instructions and perhaps get past this. Thank you hb

I am using Mac OS 10.7.5 on a 13 inch MacBook (2008) laptop. I am trying to upgrade from FF15 to FF16. After sliding the FF icon to the App folder and giving my admin password the error message is:" The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again." If I knew what "items had to be skipped", I could follow the instructions and perhaps get past this. Thank you hb

Kaikki vastaukset (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.