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Firefox crashes

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jdsd7526
jdsd7526
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hello, I cannot start up firefox even in the safe mode. I believe it might be may computer but not sure. update firefox but still no luck. Can you help me ?

hello, I cannot start up firefox even in the safe mode. I believe it might be may computer but not sure. update firefox but still no luck. Can you help me ?

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Andrew
Andrew
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

If you can't open Firefox, see:

jdsd7526
jdsd7526 Kysymyksen kysyjä
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Crash ID: bp-b65a24b5-31b7-4386-bfa7-657ba2131106 rash ID: bp-b28e3170-f973-40cb-8927-3ea492131106 Crash ID: bp-4110a557-811d-4e5d-a952-111552131106 Crash ID: bp-bcf45ae3-3f0b-4155-8f09-2063f2131106 Crash ID: bp-25fcfe95-c5a6-4653-b421-f6d9a2131107

Andrew
Andrew
  • Moderator
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Firefox is crashing with Webroot SecureAnywhere. Please update it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You appear to have: WRusr.dll 8.0.2.43

This should be fixed in Webroot SecureAnywhere 8.0.2.79 or later, so try to update as posted above

  • bug 813092 - Firefox startup crash in pcache1Fetch @ VirtualAllocStub with Webroot SecureAnywhere