Firefox always crashes on start up in Windows 8.1
I have just installed Windows 8.1 on my computer. Then, I installed the latest Firefox. The installation completed successfully. But whenever I open Firefox, it crashes just after 5 seconds.
Here is my report id: Crash ID: bp-8e22c917-2066-4a30-8fec-cf26c2140626
Thanks for your help.
Solution choisie
Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.
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Solution choisie
Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.
If you can't do the above, start your Computer in safe mode with networking. Then try again.
Problem solved! Thanks a lot! Do you know why that problem occurred? I used Windows 7 32 bit OK on this machine. But when I switch to Windows 8 64 bit, it happened.
From the help files;
Since the Use Hardware Acceleration feature was added to Firefox, it has gradually improved, but there still are a few glitches.