Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

I can not open Firefox. Keep getting the error message "Failed to read the configuration file. Please contact your system administrator." What do I do?

  • 1 réponse
  • 4 ont ce problème
  • 6 vues
  • Dernière réponse par JoeB

tennjdog
tennjdog
more options

I can not open Firefox. I keep getting the message "Failed to read the configuration file. Please contact your system administrator." I have tried uninstalling Firefox and then reinstalling it but without success. What should I do?

I can not open Firefox. I keep getting the message "Failed to read the configuration file. Please contact your system administrator." I have tried uninstalling Firefox and then reinstalling it but without success. What should I do?

Toutes les réponses (1)

JoeB
JoeB
more options

Which Fx version? When you uninstalled Fx, did you reboot computer before reinstall? Also, check for / delete any leftover files in the Fx programs install folders, before reinstall?

Is your profile in the default location or custom location?

Have you tried creating a new, completely clean profile - to test (then make sure to select that profile to start Fx - from the Profile Manager)? (no addons or plugins installed).

Does the user acct (that Fx fails under) have access ("rights") to all locations - especially for Fx profiles location?