Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

My f.f. web browser keeps crashing.

  • 1 réponse
  • 4 ont ce problème
  • 1 vue
  • Dernière réponse par Moses

cabachona
cabachona
more options

I have done everything the help says, what else can I do. Most annoying.

There seems to be some kind of problem when I am running AVG full mode with Fire Fox. I don't know, though for some reason my browser now has become very slow and even crashes at least once a day or two.

I have done everything the help says, what else can I do. Most annoying. There seems to be some kind of problem when I am running AVG full mode with Fire Fox. I don't know, though for some reason my browser now has become very slow and even crashes at least once a day or two.

Toutes les réponses (1)

Moses
Moses
  • Moderator
more options

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

it looks like user.js is currently active in Firefox. The user.js file is only present if you or other software has created this file and normally it wouldn't be there.

You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. You can get to the profile folder below:

  • Help > Troubleshooting Information > Profile Directory > Show Folder

or

  • Go to about:support and click Show Folder next to Profile Directory.