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Firefox crashes

  • 2 réponses
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par cor-el

rchon
rchon
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Firefox crashes at startup and in the crash files i've this error code: 1406280548

what's the problem please and how i can resolve it? sorry for my english i'm a french user.

it will nice to read you soon

Firefox crashes at startup and in the crash files i've this error code: 1406280548 what's the problem please and how i can resolve it? sorry for my english i'm a french user. it will nice to read you soon

Toutes les réponses (2)

Sourjobraato Banerjee
Sourjobraato Banerjee
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that 1406280548 is the date stamp in Unix epoch when the crash occurred and not the crash ID.

Can you start Firefox in Safe Mode by holding down the Shift/Options key?

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled