Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

crash reporters

  • 2 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par eric_93

more options

Crash ID: bp-c6a06350-7fed-41e6-aca4-3d0762140822 Crash ID: bp-c659315a-37ba-4252-aff7-c7fc52140822 Crash ID: bp-8c15c395-c05d-4f96-a34f-b34f92140822 Crash ID: bp-7766bf81-8f4f-4a6a-aae0-908062140822 Crash ID: bp-98c7fbb6-b0ac-47d8-8b7d-eaca22140822

My firefox can't open and the crash reporter keeps on pop up... any solution with that ?

Crash ID: bp-c6a06350-7fed-41e6-aca4-3d0762140822 Crash ID: bp-c659315a-37ba-4252-aff7-c7fc52140822 Crash ID: bp-8c15c395-c05d-4f96-a34f-b34f92140822 Crash ID: bp-7766bf81-8f4f-4a6a-aae0-908062140822 Crash ID: bp-98c7fbb6-b0ac-47d8-8b7d-eaca22140822 My firefox can't open and the crash reporter keeps on pop up... any solution with that ?

Solution choisie

hello eric_93, from the crash report you've submitted it seems like the crash might be adware/malware related. the file on your pc causing the crash is named datamngr.dll.

first, please go to the windows control panel / programs section and see if you have any toolbars, imesh, MediaBar, data manager or other similar suspicious programs installed - if so remove them...

afterwards please run a full scan of your system with different tools like the free version of malwarebytes, adwcleaner & microsoft safety scanner.

for some general info see Troubleshoot Firefox issues caused by malware

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (2)

more options

Solution choisie

hello eric_93, from the crash report you've submitted it seems like the crash might be adware/malware related. the file on your pc causing the crash is named datamngr.dll.

first, please go to the windows control panel / programs section and see if you have any toolbars, imesh, MediaBar, data manager or other similar suspicious programs installed - if so remove them...

afterwards please run a full scan of your system with different tools like the free version of malwarebytes, adwcleaner & microsoft safety scanner.

for some general info see Troubleshoot Firefox issues caused by malware

more options

Thank you very much ... it really help !!! Very thank youuu