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i re installed fire fox and i still get a firefox.exe has encountered a problem and must close

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  • Dernière réponse par cor-el

kipkuba
kipkuba
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i get a sign that sez firefox exe. has encountered a problem and nneds to close....no matter which little sign i hit ...send error report or dont send error report.....mozilla closes ! it also sez to contact microsoft...when i did they could not help me and sent me here...i dont know what to do !

i get a sign that sez firefox exe. has encountered a problem and nneds to close....no matter which little sign i hit ...send error report or dont send error report.....mozilla closes ! it also sez to contact microsoft...when i did they could not help me and sent me here...i dont know what to do !

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cor-el
cor-el
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Can you start Firefox in Safe Mode by holding down the Shift/Options key?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

If you can't open Firefox, see: