Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Firefox keeps crashing and the error message references the plug-in container.

more options

I'm running Windows 7. This happened shortly after I upgraded to Kaspersky 2015 (which leads me to believe that might have something to do with it). I've uninstalled and reinstalled Firefox twice and the problem is still occurring. Help! I really (REALLY) don't want to move to Explorer or another browser.

I'm running Windows 7. This happened shortly after I upgraded to Kaspersky 2015 (which leads me to believe that might have something to do with it). I've uninstalled and reinstalled Firefox twice and the problem is still occurring. Help! I really (REALLY) don't want to move to Explorer or another browser.

Toutes les réponses (1)

more options

And here is the script from one of the crash reports:

Problem Event Name: APPCRASH

 Application Name:	plugin-container.exe
 Application Version:	31.0.0.5310
 Application Timestamp:	53c75e91
 Fault Module Name:	mozalloc.dll
 Fault Module Version:	31.0.0.5310
 Fault Module Timestamp:	53c72e91
 Exception Code:	80000003
 Exception Offset:	0000141b
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789