Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Current version of Flashplayer constantly crashes when plugin is needed.

  • 3 réponses
  • 13 ont ce problème
  • 16 vues
  • Dernière réponse par alex_mayorga

DarkEpsilon
DarkEpsilon
more options

Lately whenever I open any site that requires flashplayer (namely shockwave flash plugin) I find the plugin not responding or just flat out crashing. I have done a reset of firefox to fix it, then tried to clean install both firefox and flash again, I have tried booting firefox into safe mode, even disabled all plugins and re enabled one at a time and the shockwave flash plugin always appears to be the issue.

I have tried to disable hardware acceleration in flash, but cannot as all flash plugins crash before I can get to the settings menu.

I'm using the currently up to date versions of firefox, flashplayer, and my gpu drivers. I'm running on Windows 7 Home sp1, i5 3570k, gtx 770, 8GB ram. If there is any of bits of information please let me know.

I'm also not exactly sure how to add my last crash reports to this, but will when I figure it out.

Lately whenever I open any site that requires flashplayer (namely shockwave flash plugin) I find the plugin not responding or just flat out crashing. I have done a reset of firefox to fix it, then tried to clean install both firefox and flash again, I have tried booting firefox into safe mode, even disabled all plugins and re enabled one at a time and the shockwave flash plugin always appears to be the issue. I have tried to disable hardware acceleration in flash, but cannot as all flash plugins crash before I can get to the settings menu. I'm using the currently up to date versions of firefox, flashplayer, and my gpu drivers. I'm running on Windows 7 Home sp1, i5 3570k, gtx 770, 8GB ram. If there is any of bits of information please let me know. I'm also not exactly sure how to add my last crash reports to this, but will when I figure it out.

Toutes les réponses (3)

alex_mayorga
alex_mayorga
  • Moderator
more options

Please see https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help and post back your crash IDs.

See also https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems on troubleshooting Flash.

DarkEpsilon
DarkEpsilon Auteur de la question
more options

bp-8a738a1d-eaa3-4a1a-8b51-828f32140903 9/3/2014 1:10 PM bp-14f00401-74ed-4a45-8133-551762140903 9/3/2014 1:09 PM bp-2131496c-ce63-4d54-955c-b2d512140903 9/3/2014 1:42 AM bp-b5fd9c16-e50e-4764-8da8-91f942140903 9/3/2014 1:41 AM bp-5aa04910-9809-41e3-b8f3-d77c42140903 9/3/2014 1:31 AM


Here are my last 5 bp- crash reports.

alex_mayorga
alex_mayorga
  • Moderator
more options

All those are indeed Flash crashes.

Please try https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems on troubleshooting Flash.

Also you could try this: click the menu (three lines icon), click "Add-ons", select "Plugins" on the "Flash" drop-down select "Ask to Activate". This way Flash elements would only activate when you actively click on them. See https://support.mozilla.org/en-US/kb/why-do-i-have-click-activate-plugins for details.

Hopefully this would reduce the amount of Flash crashes you see.

Let us know if this helps.

Modifié le par alex_mayorga