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cannot connect to server

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  • Dernière réponse par Matt

ajb81389
ajb81389
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the small business I work for uses thunderbird for its email account. 2 days ago, we began having issues sending or receiving emails. When you click "get messages", its tries to load, and after a few minutes stops, not having downloaded any new emails. If we try to send an email, it loads for a few minutes, then an error message comes up saying the connection to our server timed out.

the small business I work for uses thunderbird for its email account. 2 days ago, we began having issues sending or receiving emails. When you click "get messages", its tries to load, and after a few minutes stops, not having downloaded any new emails. If we try to send an email, it loads for a few minutes, then an error message comes up saying the connection to our server timed out.

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Matt
Matt
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To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.