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Firefox crashes

  • 3 réponses
  • 1 a ce problème
  • 7 vues
  • Dernière réponse par FredMcD

cmyers
cmyers
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not sure why FF stops responding. the mouse does not respond. hourglass comes up and wont stop

reset FF not working either. before with resetting, the reminder would come up after re-booting. Now even that doesnt happen.

not sure why FF stops responding. the mouse does not respond. hourglass comes up and wont stop reset FF not working either. before with resetting, the reminder would come up after re-booting. Now even that doesnt happen.

Toutes les réponses (3)

CoryMH
CoryMH
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

Note: If the report doesn't start with "bp-", they were not submitted to the servers, and you will need to click on them. They will then be submitted to the server and if you go back to the about:crashes page to copy and paste them here. aboutcrashesFx29

If you cannot even start Firefox or reach the page, Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.0.9.149 Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148

Having more than one version of a program may cause issues.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.