Firefox crashes all the time, even in safe mode. Unable to even bring up profile manager
This just started a few days ago, when it updated to 33.0.
Windows 7 on a laptop
I have run a malware scan and it found nothing. I've tried uninstalling and reinstalling, still crashes I've tried to create a new profile, and profile manager won't start It crashes EVERY time, constantly, if you say to restart it just crashes again.
Latest Crash ID: bp-c186f91b-14a7-45be-9dc8-a27b02141110
Solution choisie
Hello,
The latest version of Firefox is currently 33.1.1 - can you try updating to the latest version then see if the crash still happens?
- https://www.mozilla.org/en-US/firefox/new/
- (full installers) https://www.mozilla.org/en-US/firefox/all/
According to your crash report, "nvumdshim.dll" is flagged. Can you also try updating your video drivers?
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Solution choisie
Hello,
The latest version of Firefox is currently 33.1.1 - can you try updating to the latest version then see if the crash still happens?
- https://www.mozilla.org/en-US/firefox/new/
- (full installers) https://www.mozilla.org/en-US/firefox/all/
According to your crash report, "nvumdshim.dll" is flagged. Can you also try updating your video drivers?