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Firefox crashes

  • 1 réponse
  • 1 a ce problème
  • 8 vues
  • Dernière réponse par ideato

joychen
joychen
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difficulty in operating firefox as it always show the message firefox crashes and unwanted pop-ups and the loading of pages is very very slow

difficulty in operating firefox as it always show the message firefox crashes and unwanted pop-ups and the loading of pages is very very slow

Toutes les réponses (1)

ideato
ideato
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Hello joychen, in what operation system, we are blind without more details :-)

In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

thank you