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Firefox only works after I re-boot my computer

  • 1 réponse
  • 1 a ce problème
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  • Dernière réponse par alex_mayorga

2catsonemerald
2catsonemerald
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I just got a new computer last week. It is running Windows 8 - 64 bit. I installed Firefox, used it for a week, set up my bookmarks, etc. and it worked fine. The other day when I logged in and opened Firefox, I couldn't click on anything - nothing would happen - it was like it was frozen. I went into Internet Explorer and also into Google Chrome and they both worked fine - I could click on things and it would do what it was supposed to do. So, I re-booted my computer and then Firefox worked fine. Same thing the next day, Firefox only worked after I re-booted my computer...and also today, same thing. Why is it frozen when I first go into it, but if I re-boot the whole computer, it works? Has me baffled. Any help would be appreciated, because it is my favorite browser. But if this keeps up, I won't be using it anymore. Thank you!

I have my home page set to Yahoo, so that's where it goes when I open it. When I get there, I can't click on my e-mail, nothing in the toolbar, it's totally frozen.

I just got a new computer last week. It is running Windows 8 - 64 bit. I installed Firefox, used it for a week, set up my bookmarks, etc. and it worked fine. The other day when I logged in and opened Firefox, I couldn't click on anything - nothing would happen - it was like it was frozen. I went into Internet Explorer and also into Google Chrome and they both worked fine - I could click on things and it would do what it was supposed to do. So, I re-booted my computer and then Firefox worked fine. Same thing the next day, Firefox only worked after I re-booted my computer...and also today, same thing. Why is it frozen when I first go into it, but if I re-boot the whole computer, it works? Has me baffled. Any help would be appreciated, because it is my favorite browser. But if this keeps up, I won't be using it anymore. Thank you! I have my home page set to Yahoo, so that's where it goes when I open it. When I get there, I can't click on my e-mail, nothing in the toolbar, it's totally frozen.

Toutes les réponses (1)

alex_mayorga
alex_mayorga
  • Moderator
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.