Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Firefox won't update to 36.0

  • 2 réponses
  • 2 ont ce problème
  • 1 vue
  • Dernière réponse par FredMcD

more options

I am currently using ff 35.0.1 and got a notification that ff36.0 is available. Then, I tried to update, for that I opened the About Firefox dialogue box, it shows "Checking for updates" and then shows " Restart Firefox to Update", I never give the consent to update firefox, but ff shows restart to update and when I click "restart" nothing happens. So I restarted manually, nothing has changed and no updates were installed. I hope I can solve this issue without reinstalling ff, but I am ready to reinstall ff if necessary, what should I do now?

I am currently using ff 35.0.1 and got a notification that ff36.0 is available. Then, I tried to update, for that I opened the About Firefox dialogue box, it shows "Checking for updates" and then shows " Restart Firefox to Update", I never give the consent to update firefox, but ff shows restart to update and when I click "restart" nothing happens. So I restarted manually, nothing has changed and no updates were installed. I hope I can solve this issue without reinstalling ff, but I am ready to reinstall ff if necessary, what should I do now?

Toutes les réponses (2)

more options

Hello Siva, delete the user.js file in your profile folder, and then try to install firefox over the current from the next full installer link : https://www.mozilla.org/en-US/firefox/all/

(The user.js file does not exist by default. If you create the file, forget it, if you have not create the file then delete the User.js file, to see if the problem goes away (some programs create and write in the file also).


thank you

more options

If you still can't do the update from within,

Download Firefox Full Installer For All languages And Systems {web link}

This is not the first time for update problems;

Bug 1125910 - Firefoxv35 Not Update v35.0.1 https://bugzilla.mozilla.org/show_bug.cgi?id=1125910