Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

I can't open my e-mails

  • 1 réponse
  • 3 ont ce problème
  • 2 vues
  • Dernière réponse par Gnospen

mothergoose
mothergoose
more options

I see the e-mail from Firefox but I am unable to open it. I can't open any of the e-mails in my inbox.

I see the e-mail from Firefox but I am unable to open it. I can't open any of the e-mails in my inbox.

Solution choisie

Hi. We noticed that the troubleshooting information was missing from these questions. In order to better investigate this issue, we may need to request a little more non-personal information.

Please add the troubleshooting information to your post as well as the results of the following troubleshooting steps:

  • Finding the Troubleshooting information
  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • What is the Thunderbird version?
  • What operating system do you use (e.g. Windows 7)?
  • Do you use anti-virus and firewall software? What is the version?
  • Do you use Thunderbird add-ons?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

With this information we can better investigate and get a better idea of what may be causing the issue.

Please post back with this information and any other questions you might have.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

Gnospen
Gnospen
more options

Solution choisie

Hi. We noticed that the troubleshooting information was missing from these questions. In order to better investigate this issue, we may need to request a little more non-personal information.

Please add the troubleshooting information to your post as well as the results of the following troubleshooting steps:

  • Finding the Troubleshooting information
  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • What is the Thunderbird version?
  • What operating system do you use (e.g. Windows 7)?
  • Do you use anti-virus and firewall software? What is the version?
  • Do you use Thunderbird add-ons?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

With this information we can better investigate and get a better idea of what may be causing the issue.

Please post back with this information and any other questions you might have.