hello, please try to refresh firefox and see if this can address the issue...

Thank you for the reply I have even uninstalled both java and firefox and not resolved the issue.

Just to be sure: do you mean Java or JavaScript?

Java and JavaScript are different languages. To avoid confusion, see:

• http://kb.mozillazine.org/JavaScript_is_not_Java

JavaScript is build-in, but can be disabled by an extension or manually. Java is added by a plugin. Firefox on Windows is a 32 bit application and thus you need a 32 bit Java version for Firefox.

• http://www.oracle.com/technetwork/java/javase/downloads/index.html

You didn't include troubleshooting information, so we can't check what plugins are installed and enabled.

• https://support.mozilla.org/kb/Troubleshooting+plugins

I just resolved it. It was Mcaffe anivirus blocking it in firefox even thought IE worked. Uninstalled it, got norton, issue resolved.

Thanks for the help