Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Update 38.0.1 will not download and update properly. Downloaded it about 12 times now and still nothing, any help?

  • 1 réponse
  • 1 a ce problème
  • 10 vues
  • Dernière réponse par ideato

adamrc
adamrc
more options

When I open firefox, the update message appears in the top right of my screen. When I open it, download, and restart firefox, it pops up again, then I repeat my steps, but still nothing. This has been going on for over a month it seems, and nothing has worked so far. 

I even uninstalled and re-installed firefox, but it keeps doing this.

Any suggestions?

When I open firefox, the update message appears in the top right of my screen. When I open it, download, and restart firefox, it pops up again, then I repeat my steps, but still nothing. This has been going on for over a month it seems, and nothing has worked so far. I even uninstalled and re-installed firefox, but it keeps doing this. Any suggestions?

Toutes les réponses (1)

ideato
ideato
more options

Hello adamrc, please download and install the new firefox version, follow the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you