Firefox crashes - ID: b6c86274-88ed-4d33-a329-bebcb2150528
5/27/15 Latest crash Report ID: b6c86274-88ed-4d33-a329-bebcb2150528
Firefox has been crashing for weeks. I have tried all the procedures in your troubleshooting section except for starting in Safe Mode and uninstalling/reinstalling. The reason is that I won't know what to do once I'm in Safe Mode and afraid UN/ReIN will cause me to lose some things that I can't recover.
Solution choisie
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
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You can check for problems with current Shockwave Flash plugin versions and try this:
- make sure you have the latest Flash version:
http://www.adobe.com/special/products/flashplayer/fp_distribution3.html - check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
See also:
Solution choisie
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.