Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes on exit

  • 5 réponses
  • 6 ont ce problème
  • 8 vues
  • Dernière réponse par cor-el

mgirons
mgirons
more options

Firefox randomly brings up Crash Report after exit of browser. FireFox 37 onwards, Windows 8.1, Norton Internet Security. No specific web page, seems to go in phases

Firefox randomly brings up Crash Report after exit of browser. FireFox 37 onwards, Windows 8.1, Norton Internet Security. No specific web page, seems to go in phases

Toutes les réponses (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

mgirons
mgirons Auteur de la question
more options

cor-el Crashes as listed starting 2nd May 2015 bp-d9f02037-226a-430d-86d7-e78a82150607 bp-c8926dce-1bed-4b63-a277-e9f2c2150606 bp-ae1c03cd-7161-4290-9fa7-8e3f92150531 bp-ba2af03e-c63b-4e31-9066-470fa2150530 bp-5406d810-d61b-4b18-8c2e-460b42150528 bp-d3bdd026-6eaa-41b9-81b7-299ff2150514 bp-e02e69da-fa12-4212-85d9-682212150509 bp-1995ea19-2d5f-4ffd-a874-78bc32150509 bp-2e33bacc-1786-4f35-b6a5-9d6112150508 bp-85074a7c-9e5c-454a-a421-fba722150508 bp-c0da81b9-ff61-436f-ab57-b86262150508 bp-48618b12-501c-429c-901e-16fb92150508 bp-45207245-d746-4a07-8e1a-317d02150507 bp-a0a3e964-97f4-4209-80ad-6db232150506 bp-10b50e6f-57ab-4c79-8cb8-509292150506 bp-c95ffdc8-b280-4175-bb9f-f34412150502

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can use Norton Live update to check for updates of your Norton software. Keep updating until no more updates are found.

Try to disable Norton extensions/toolbars in Firefox.

Use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

mgirons
mgirons Auteur de la question
more options

Cor-el, Thanks, require Norton Toolbar but have been using File/Exit which does virtually alleviate the problem with only the very rare crash on exit. Problem not consistent, seems some days may be a problem, then may go weeks error free.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also:

  • bug 1153824 - Since upgrading to ver 37.0.1 all PC running different versions of windows o/s crashing everyday. With Norton Internet Security

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html